Help/FAQ

We encourage you to experience SimX firsthand before making a decision. To request a demo of SimX, please reach out to our dedicated support team at [email protected]. They will be happy to assist you in setting up a demo and answering any questions you may have. Don’t hesitate to contact us to further explore SimX and discover its capabilities.

The SimX Marketplace houses hundreds of custom-built patient encounters. To view all our available cases, simply visit our marketplace page.

Yes, SimX can be a valuable tool for preparing students for the Next Generation NCLEX (NGN). Our immersive virtual reality (VR) simulations offer a dynamic and engaging way to practice and enhance nursing skills, which aligns well with the NGN’s emphasis on clinical judgment and decision-making.

For more details on how SimX can assist in NGN preparation, check out our blog post on VR NCLEX Exam Practice. This article provides insights into how VR simulations can benefit nursing students and help them excel in the NGN.

Feel free to explore the blog post to learn more about the advantages of using SimX for NGN readiness.

“Virtual Reality (VR) experiences can vary from person to person when it comes to motion sickness. To better understand and prevent VR motion sickness, we’ve written a comprehensive blog post on the topic. You can find detailed information and helpful tips in our blog article here.

We recommend giving it a read to learn about the factors that contribute to VR motion sickness and how to minimize the chances of experiencing it during your VR adventures. If you have any further questions or concerns, please don’t hesitate to reach out to our support team for personalized guidance.

Yes, you must connect to Wi-Fi to use SimX. SimX-compatible VR headsets and the associated computers or laptops require an active internet connection for access and functionality.

Yes, multiple users can run SimX simultaneously, provided that there is sufficient hardware support. We recommend having 2 headsets for every 1 computer or laptop to ensure smooth performance and optimal user experience.

Yes, our scenarios are designed for multiplayer interaction. For the best experience, we recommend having 4-5 users in one scenario at a time.

Absolutely! In our scenarios, users can communicate and collaborate with one another in order to successfully conquer the challenges of each scenario.

Yes, with SimX, instructors, learners, and observers can work through the same cases with the same patients from various locations worldwide.

No, SimX requires a moderator. In SimX, real-time interactions are crucial to enhance user engagement and experience. Unlike other simulations with drop-down menus, SimX immerses users in scenarios without such aids. The moderator component plays a vital role in assisting facilitators to track user performance and ensures the integrity of the simulation by controlling the scenario.

If you encounter any unexpected or unusual elements while using a SimX scenario, please take a moment to complete our provided FORM. Your feedback is essential in helping us enhance your SimX experience, and addressing any anomalies promptly. Thank you for your cooperation!

Our Customer Support hours are from 9:00am to 5:00pm PST. Please note that while our Customer Support team members are based in the US, we are committed assisting customers worldwide. If you have any questions or need assistance, feel free to reach out to us during our support hours, and we’ll be happy to help.