Difficult Client

You are meeting with Michael on a one-to-one basis after he has just received some unexpected news that he will be remaining in the hospital, involuntarily.

Learning Objectives

– Learner utilizes therapeutic communication techniques with escalating patient behaviors

– Learner redirects difficult client behaviors by setting limits

– Learner maintains and/or takes appropriate actions for safety precautions during escalation

– Learner utilizes appropriate de-escalation communication techniques with client interactions