non-verbal cues
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Workplace Violence & De-escalation
George Mason UniversityYou are a hospital employee who receives a handover of care. Shortly after walking into your patient’s room, you see a relative standing near the bed who starts to get annoyed and angry. You and other hospital employees are asked to help.
You are a hospital employee who receives a handover of care. Shortly after walking into your patient’s room, you see a relative standing near the...
Case Information:
Bundles:
Learner Population: Allied Health Professionals, Nursing, Other
Specialty: Psychiatry, Mental Health, Other
Author: George Mason University
Language: English
Room size: 15x15
Setting: MedSurg
Patient ect: Adult
Patient Gender: Female
Tags:
communication,
De-escalation,
non-verbal cues,
OODA loop,
verbal cues,
verbal techniques,
Workplace Violence,